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Client Service Guarantee

We believe that our clients deserve the highest level of personalized client service.

As such, we aspire to do our very BEST to serve you the very BEST. Here’s how we do it:

Client Service Guarantee

  1. Hospital/Home visits

We fully understand that people who suffered an injury would not be able to visit us at our offices. As such, our staff regularly travels to meet clients at their home or hospital if required.

  1. NO-NONSENSE ADVICE
    We endeavour to be honest and forthcoming with you. We speak openly with our clients, inform them of their options and tell them our experience-based assessment of the likely outcome of their cases.
  2.  FAST RESPONSEWhenever possible, we try to return phone calls and emails from our clients on the same business day they are received.
  3. OPEN COMMUNICATION
    We listen! We know that the success of every case is dependent upon the lawyer-client relationship. We listen to and address our clients’ concerns, and keep them updated regarding the progress of their case.
  4. PAPERLESS LAW OFFICE
    We use electronic documents wherever possible. Much of our communications and document transfer is also conducted electronically, leaving a paper trail without the mess, and saving the environment.
  5. ORGANIZED
    As a result of our modern filing technology, we can quickly and easily view and retrieve your file. We save the time usually wasted searching files, and invest that time in promoting your interests.
  6. TREAT ALL CLIENTS WITH RESPECT AND CARE

Our firm has developed an expertise working with “soft” tissue cases. We will treat each client, regardless of the severity of their injuries with the same respect.